2020 is a crazy year for me, my family, my loved ones, my teammates, everyone. It is not yet finished that it outperforms all the

PROBLEM A lot of people on our team work remotely from France and UK. I've noticed that engineers with remote experience are able to embrace

PROBLEM I was called in as an Escalation Manager for a fire issue at a US datacenter during a banking holiday in France. As you

PROBLEM In the last few years, I've had the pleasure of kicking off lots of new relationships with both engineers and managers. I've learned a

PROBLEM More and more often with startup companies, incident management doesn't exist or is very minimal. The result is almost always the same: people operate